Frequently Asked Questions
Email - FAQ’s - Can I send an email through OTEnet Telecom in Greek or do I have to type it in Greek with latin characters?
- You can send an email in Greek if you are using 928 (ISO- 8859-7) models. If you do not have Greek fonts you may download them through various sites in the internet.
- How can I change my connection access code?
- o Call the Customer Care number 131 free of charge, or send an email to support@otenet-telecom.com and we will contact you within 24 hours.
- How can I check my emails?
- How many recipients can receive the same email?
- o Maximum number of recipients is 20 to avoid Spamming.
- How can I send a large email?
- If the email includes one or more attachments you can compress them in order to reduce the size of the email.
- Is there a possibility that e-mails are not sent to the recipient?
- An email which does not reach its destination, is either not sent at all, or sent to the wrong recipient. In the first case, you will receive an error message from the system, which will display analytically the reasons for which the email did not reach its destination. In the second case, you have probably typed a wrong address which obviously belongs to another user.
- The opening of pages takes a lot of time.
- Go to Internet Explorer, select View-Internet Options-General and select Temporary Internet files. Then select Delete files.
- What is my email address?
- What is the maximum limit for Sending and Receiving emails?
- Maximum limit for sending is 50 ΜΒ for each e-mail, but this always depends on the capacity of the recipient. There is no limit for receiving. Naturally, the largest the size, the more time is required for receiving the email
|
